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We want you to love what you ordered. But if you wish to return or exchange any item(s) from our stores, please read this page carefully and complete the form below. You can exchange your item for another color, a new size or an entirely different style. You can also return it for store credit (usable on any of our stores - not just the one your purchased from). An additional 10% of the items purchase price is given on returned items when you choose store credit! or a cash refund.
You may return new, unworn items within 15 days (30 days outside the US), of delivery for a store credit or refund less shipping charges. Items must be returned in their original packaging and be in a new, unworn/unused condition. We will also refund the shipping costs if the return is a result of our error (wrong product/size/etc shipped by us).
Items that are NOT Return/Exchangeable:
LAB Enterprises does not accept returns or exchanges of the following items:
Once approved, you will receive an RMA (Return Material Authorization) number and return address. Shoes and some others items are returned to the manufacturer for faster processing, so please do not ship back items before you receive the return address information. Items returned without an RMA number will receive store credit and are subject to a 15% restocking fee. Items returned that are not pre-approved or returned after the 15 day return period will receive a 50% store credit.
All items are inspected before shipping and are in perfect condition when they leave our warehouse. If an item is damaged during shipping you need to file a damage request below so that we may contact the shipping company for pick up and inspection of the damaged item. Please save the packing materials of damaged items for the shipping company inspection.
Please note that it takes us 5 to 10 business days to process returns once they arrive at our Returns Center and credit card refunds can take up to 10 business days to appear on your statement (this varies depending on your bank). We are unable to process refunds to your credit card after 45 days from original charge, so in such cases refunds will be issued via store credit or other method where applicable. New item is shipped based on availability from the manufacturer once your return has been received and inspected.
Please complete the form below to request an RMA number. THIS FORM IS FOR RETURNS ONLY. For other support requests, please use our support form.
© LAB Enterprises - Photos provided by manufacturers & used with permission
All rights reserved.
Cosplay Costume Closet by LAB Enterprises
PO Box 1773 - Sanford, FL 32772-1773 - USA
US Toll Free: 877-822-3318 - 407-574-5327 - Email: LABEShops
We do not have any physical stores - We do not publish printed catalogs
We do not sell wholesale